Shipping policy
Shipping & Payment Info
Cost and Service Area
We currently offer free shipping to the UK (excluding sample pack purchasing). If you live outside the UK and would like to buy LVDY please contact us and we will try to fulfil your order.
Fulfilment and Dispatch
When your order has been dispatched you will receive an email notification. We dispatch all orders within 24 hours of their placement.
Post/Courier
All orders are sent by Royal Mail 1st Class or by courier. Royal Mail takes 2-5 days for arrival and using a courier it takes 1-3 days. Please allow for delays due to COVID-19.
Unsuccessful Delivery
If your item is not collected and is returned to us, we will issue a refund minus the cost of postage to LVDY. If not received, these items will not be deemed to be missing until two weeks after the date of dispatch.
If you have any questions please do not hesitate to contact us via our contact us page.